What is a Quality Management System?
A simple definition of Quality is defined as where and when a product or service is provided, it:
- Meets requirements/needs;
- Fitness for Purpose;
- Satisfies the Customer or end-user;
Therefore, a Quality Management System is, in the context of Nusantara Technologies Sdn. Bhd., a collection of business processes focussed on consistently meeting customer requirements and enhancing their satisfaction.
There are many Quality Management Systems (QMS) in practise but the most widely implemented world-wide is the ISO 9001 family of standards, by the International Organization of Standards (ISO).
However, being a testing and calibration company, Nusantara Technologies Sdn. Bhd. is accredited to the ISO/IEC 17025: 2005 standard which is the General Requirements for testing and calibration laboratories.
Our Quality Management System
ISO 9001 is a general standard which specifies the requirements for a quality management system. Laboratories which meet the requirements of ISO 17025 also operate in accordance with the requirements of ISO 9001.
What this means is that an organization which holds ISO 9001 certification may use a laboratory accredited against ISO 17025 as a supplier of testing or calibration services without the need to carry out its own audit of the laboratory’s quality system.
Presently, Nusantara Technologies Sdn. Bhd. is accredited by the Department of Standards, Malaysia for Testing (SAMM No: 545) and Calibration (SAMM No: 545) for various scopes.
MS ISO/IEC 17025 - TESTING: SAMM NO. 545
MS ISO/IEC 17025 - CALIBRATION: SAMM NO. 548
However, in the pursuit of continual improvement and enhancing customer satisfaction, Nusatek also is in the process of accreditation to the new ISO 9001: 2015 and ISO 17020 (Inspection) standards.